Shipping Policy


Our Ductless Mini Split Air Conditioner Systems are shipped usually within one to two business day of cleared payment received by noon. Shipping normally takes 3 to 12 business days depending on your location. All of our units are sent out shrink wrapped, palletized and shipped to your home or business via LTL freight delivery to ensure safe arrival and handling of your ductless AC mini split.
*The carrier will not ship without your phone number to schedule delivery, so please make sure your phone number is correct in your contact information!



Your purchase will be insured with the freight company without any additional cost to you. Please take the extra time to inspect your shipment completely when it arrives and make note of any damage or missed items on the bill of lading and document everything, regardless of how large or small it may seem. If there is damage or a missing item and you sign on delivery without any comments, we cannot file a claim and thus we can't help with replacement or returns.



We offer a 30-day return policy. If you wish to return your mini split, you must (1) call us to obtain a return authorization number, and (2) return your product within 30 days of receipt. 

If you return your purchase, you will be responsible for the cost of shipping it back to the warehouse, restocking fee may apply (excluding defective returns). If we decide a refund is the resolution for your return, you will be refunded the purchase price less our actual outbound shipping cost and restocking fee.

To qualify for a refund, returned products must be in their original package unmarked and unused, and strapped to a pallet for transport by LTL carrier. If returned products appear used, arrive damaged, or need to be reboxed, the return may be refused. Most of our ductless air conditioners are offered with free shipping, meaning shipping has been included in the price to provide you with the total cost of the order.

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