Shipping Policy



Our Ductless Mini Split Air Conditioner Systems are shipped usually within one to two business day of cleared payment received by noon. Shipping normally takes 3 to 12 business days depending on your location.

All of our units are sent out shrink wrapped, palletized and shipped to your home or business via LTL freight delivery to ensure safe arrival and handling of your ductless AC mini split.

*The carrier will not ship without your phone number to schedule delivery, so please make sure your phone number is correct in your contact information! The carriers charge storage fees if the delivery cannot be setup.

**Please note, if the order has to be brought back due to the carrier not being able to reach you, you will be responsible for return shipping charges. 



If you believe that the carrier has lost your package (or a part of the shipment), please contact us immediately. We will file a claim so that the carrier can initiate a physical search at their facility. If it is more than two business days past the scheduled ETA, we will make arrangements to have replacement sent out with a different carrier.  


Your purchase will be insured with the freight company without any additional cost to you. Please take the extra time to inspect your shipment completely when it arrives and make note of any damaged or missing items on the Bill of Lading/Delivery Receipt BEFORE the driver leaves! Document everything, regardless of how large or small it may seem.

If there is damage or a missing item and you sign on delivery without any comments on the Bill of Lading/Delivery Receipt, we cannot file a claim and thus we can't help with replacement or returns.



We offer a 30-day return policy. If you wish to return your mini split, you must (1) call us to obtain a return authorization number, and (2) return your product within 30 days of receipt. 

The purchaser is responsible for the cost of return shipping, which will be deducted from your refund if we provide the shipping label. 

Used products or products that have been installed are not eligible for return. Opened box returns must be in sellable condition with original materials & packaging.

We can process exchanges or refunds for unused products purchased directly from Unused products must be returned with their original packaging within 30 days of the delivery date.

All returns associated with our "Free Shipping" offer will be subject to a minimum 20% restocking fee, up to 100% depending on the condition of the item(s). To organize a return, contact our customer service team at (855) 775-4822 or email


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