Free shipping on orders over $300. We ship from three warehouses and hand your order to the carrier within 1–2 business days — here is exactly how we work out the delivery date you see on every product page.
How your delivery date is calculated
We pack your order
Orders with cleared payment received by noon ET are picked and handed to the carrier within one to two business days.
It travels to your zone
Your order ships from the warehouse closest to your address. Transit time depends on the zone your ZIP code falls into — see the map below.
The carrier schedules delivery
Mini split systems travel palletized on a freight truck. The freight company calls you to agree on the delivery day and time.
Transit time after order dispatch from the nearest warehouse (business days)
Hover or tap any state to see its delivery time and which warehouse it ships from.
- 1–2 days
- 2–3 days
- 3–4 days
- 4–6 days
Please note that all delivery dates and estimated transit times are approximate and are not guaranteed. Delivery times may vary due to carrier delays, weather, holidays, peak shipping periods, or other circumstances beyond our control.
Our warehouses
We operate three strategically located warehouses to ensure faster delivery across the United States. Your order will be automatically shipped from the facility closest to your delivery address.
Delivery day
All of our units are sent out shrink wrapped, palletized and shipped to your home or business via LTL freight delivery to ensure safe arrival and handling of your ductless AC mini split.
The carrier will not ship without your phone number to schedule delivery, so please make sure your phone number is correct in your contact information. The carriers charge storage fees if the delivery cannot be set up. If the order has to be brought back because the carrier could not reach you, you will be responsible for return shipping charges.
Check your information carefully to submit the correct delivery address, updated email and a valid phone number with your order. Someone must be present to receive the cargo at the time of delivery. The delivery company will call your phone number to set up a delivery appointment for residential deliveries. If your phone number is not valid, the cargo cannot be delivered and will be returned at your expense within 3 days of arrival. If the delivery is refused or cannot be delivered, it will be handled as returned merchandise.
Your purchase will be insured with the freight company without any additional cost to you.
Inspect your shipment before the driver leaves
- Count all cartons and compare with the number stated on the delivery receipt before signing.
- Open the cartons and inspect the goods carefully for any damage. All products are inspected under strict regulated facilities and leave our warehouse in perfect condition.
- Note any damaged or missing items on the Bill of Lading / Delivery Receipt before the driver leaves, and document everything, regardless of how large or small it may seem.
- Report any shipping damage to the freight carrier on the delivery receipt and file a claim.
- All concealed damage claims should be reported within 3 days of delivery.
If there is damage or a missing item and you sign on delivery without any comments on the Bill of Lading / Delivery Receipt, no replacement, return, or refund will be provided.
Items lost in transit by the carrier
If you believe that the carrier has lost your package, or a part of the shipment, please contact us immediately. We will file a claim so that the carrier can initiate a physical search at their facility. If it is more than two business days past the scheduled ETA, we will make arrangements to have a replacement sent out with a different carrier.
Returns
We offer a 30-day return policy. If you wish to return your mini split, you must (1) call us to obtain a return authorization number, and (2) return your product within 30 days of receipt.
- The purchaser is responsible for the cost of return shipping, which will be deducted from your refund if we provide the shipping label.
- Used products or products that have been installed are not eligible for return.
- Opened box returns must be in sellable condition with original materials and packaging.
- We can process exchanges or refunds for unused products purchased directly from MiniSplits4Less.com. Unused products must be returned with their original packaging within 30 days of the delivery date.
- All returns associated with our “Free Shipping” offer will be subject to a minimum 20% restocking fee, up to 100% depending on the condition of the item(s).
Or email orders@minisplits4less.com.
