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Shipping Policy
SHIPPING:
Our Ductless Mini Split Air Conditioner Systems are shipped usually within one to two business day of cleared payment received by noon. Shipping normally takes 3 to 12 business days depending on your location.
All of our units are sent out shrink wrapped, palletized and shipped to your home or business via LTL freight delivery to ensure safe arrival and handling of your ductless AC mini split.
*The carrier will not ship without your phone number to schedule delivery, so please make sure your phone number is correct in your contact information! The carriers charge storage fees if the delivery cannot be setup.
**Please note, if the order has to be brought back due to the carrier not being able to reach you, you will be responsible for return shipping charges.
ITEMS LOST IN TRANSIT BY CARRIER:
If you believe that the carrier has lost your package (or a part of the shipment), please contact us immediately. We will file a claim so that the carrier can initiate a physical search at their facility. If it is more than two business days past the scheduled ETA, we will make arrangements to have replacement sent out with a different carrier.
DELIVERY:
CHECK YOUR INFORMATION CAREFULLY TO SUBMIT THE CORRECT DELIVERY ADDRESS, UPDATED EMAIL AND A VALID PHONE NUMBER with your order. Someone must be present to receive the cargo at the time of delivery. Delivery company will call your phone number to setup a delivery appointment for residential deliveries. If your phone number is not valid, the cargo can not be delivered and will be returned at your expense within 3 days of arrival. If the delivery is refused or can not be delivered, it will be handled as returned merchandise.
Your purchase will be insured with the freight company without any additional cost to you. Please take the extra time to inspect your shipment completely when it arrives and make note of any damaged or missing items on the Bill of Lading/Delivery Receipt BEFORE the driver leaves! Document everything, regardless of how large or small it may seem.
Upon arrival, count all cartons and compare with the number stated on the delivery receipt before signing. Open the cartons and inspect the goods carefully for any damages. All products have been inspected under strict regulated facilities and leave our warehouse in perfect condition. Report any shipping damages to the freight carrier on the delivery receipt and file a claim.
All concealed damage claims should be reported within 3 days of delivery.
If there is damage or a missing item and you sign on delivery without any comments on the Bill of Lading/Delivery Receipt, no replacement, return, or refund will be provided.
RETURNS:
We offer a 30-day return policy. If you wish to return your mini split, you must (1) call us to obtain a return authorization number, and (2) return your product within 30 days of receipt.
