Warranty Policy
Cooper & Hunter
Any Cooper&Hunter distributor (hereinafter "Company") warrants this product against failure due to defect in materials or workmanship under normal use and maintenance as follows. All warranty periods begin on the date of original installation. If the date cannot be verified, the warranty period begins one hundred twenty (120) days from date of manufacture. Damage resulting from failure to use, install or maintain the product in a manner consistent with our/manufacturer's recommendations shall render the warranty void. Cooper&Hunter, at its option, may request a report from a qualified technician prior to honoring a warranty claim. If a part fails due to defect during the applicable warranty period, the Cooper&Hunter Company will provide a new or remanufactured part, at Company's option, to replace the failed defective part at no charge. This Limited Time Warranty is subject to all provisions, conditions, limitations and exclusions listed below.
LIMITATIONS OF WARRANTIES:
ALL IMPLIED WARRANTIES AND/OR CONDITIONS (INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE OR PURPOSE) ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY, SOME STATES OR PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS, SO THE ABOVE MAY NOT APPLY TO YOU. THE EXPRESS WARRANTIES MADE IN THIS WARRANTY ARE EXCLUSIVE AND MAY NOT BE ALTERED, ENLARGED, OR CHANGED BY ANY DISTRIBUTOR, DEALER, OR OTHER PERSON, WHATSOEVER.
THIS WARRANTY DOES NOT COVER:
Bravo
Bravo mini-split systems come with a limited warranty provided by Comfortside, LLC, the Bravo distributor. The warranty applies only to registered products installed by a licensed HVAC technician, and covers parts that fail because of a defect in materials or workmanship under normal use and proper maintenance.
Coverage
- 7 years on the compressor to the original registered owner.
- 5 years on parts to the original registered owner.
- Comfortside provides a new or refurbished part at no charge for the part itself. Shipping of the part is paid by the owner.
- A part replaced under warranty is covered for the rest of the original warranty period.
Registration
- Register the product within 60 days of installation by a licensed HVAC technician, online at bravominisplits.com or with the registration card from the User’s Manual.
- The warranty starts on the date of registration. Products that are not registered are not covered.
- The warranty covers the first original owner only, at the original installation address, and is not transferable.
- In states with express and implied warranties, registration is not required, but the installation invoice is needed for warranty support.
How to File a Claim
A licensed technician must be on site with the unit and call Comfortside Technical Support at (786) 953-6706, Monday to Friday, 9am to 5pm Eastern Time. Have ready:
- The serial number of the unit.
- The product purchase invoice and the installation invoice from the licensed HVAC technician.
- The case number from any previous call, if there is one.
Comfortside may ask for photos or other diagnostic information before processing the claim. Need help with any step? Contact our team and we will walk you through it.
- Equipment installed outside of North America.
- Equipment not installed according to the manufacturer’s guidelines.
- Equipment removed from the original installation site and reinstalled at another location.
- Registrations that cannot be verified, such as an invalid license number or wrong information.
- Damage or repairs caused by faulty installation, inappropriate application or improper use.
- Damage from external causes such as fire, storms, accidents, floods, broken or frozen water pipes, power surges, under- or overvoltage, lightning or nearby corrosive substances.
- Damage from non-compatible parts, third-party components, alterations or modifications.
- Improper service or poor maintenance, including cleaning of air filters, heat exchangers, fans and blowers, and lubrication.
- Cosmetic changes such as small fin damage or scratches on the unit cover.
- Resetting power or circuit breakers, and replacing internal or external fuses.
- Damage from dirty, recycled or wrong refrigerants and lubricants.
- Damage from moisture, air, dust, sand or dirt allowed into the system.
- Damage from continuing to use the product after a malfunction or error code appears.
- Damage or performance issues from improper matching, product selection, undersizing or oversizing.
- Loss or replacement of refrigerant, lubricant or oil.
- Labor or any costs associated with labor.
Costs Not Covered
- Labor, supplies and materials used to replace the defective part, as well as diagnosis, travel, lodging, removal, installation and shipping costs.
- Any cost to charge, recharge, adjust or remove refrigerant, and the refrigerant itself, including a lack of refrigerant found on arrival or during installation.
This is a summary of the Bravo Limited Warranty from the product User’s Manual. The full terms, including the arbitration clause, are in the User’s Manual and at bravominisplits.com. If the terms differ, the manufacturer’s document applies.
