Shipping policy

SHIPPING

Our Ductless Mini Split Air Conditioner Systems are shipped usually within one business day of cleared payment received by noon. Shipping normally takes 3 to 12 business days depending on your location. All of our units are shrink wrapped, palletized and shipped to your home or business via LTL trucking line to insure the safe arrival and handling of your ductless AC mini split.

The carrier will not ship without your phone number to schedule delivery, so please make sure your phone number is in your contact information.

 

DELIVERY

Your purchase will be insured with the freight company without any additional cost to you. Please take the extra time to inspect your shipment completely when it arrives and make note of any damage or missed items on the bill of lading and document everything, regardless of how large or small it may seem. If there is damage or a missing item and you sign on delivery without any comments, we cannot file a claim and thus we can't help with replacement or returns.

 

RETURNS

We offer a 14-day return policy. If you wish to return your mini split, you must call us to obtain a return authorization number, and return your product within 14 days of receipt. To qualify for a refund, returned products must be in their original package unmarked and unused, and strapped to a pallet for transport by LTL carrier. If returned products appear used, arrive damaged, or need to be reboxed, the return may be refused. Most of our ductless air conditioners are offered with free shipping, meaning shipping has been included in the price to provide you with the total cost of the order. If you return your purchase, you will be responsible for the cost of shipping it back to the warehouse, 20% restocking fee applies (excluding defective returns). You will be refunded the purchase price less our actual outbound shipping cost and restocking fee.