Our goal is to provide a smooth delivery experience and ensure you receive your system quickly and in excellent condition. Please review the following policy carefully before placing your order.

 

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Shipping Policy

Order Processing

Orders are typically processed and shipped within 1–3 business days after payment is successfully completed.

Orders ship Monday through Friday, excluding holidays.

 

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Shipping Locations and Transit Time

We ship from distribution centers located in:

• Florida
  
  

• Texas
  
  

• California
  
  

Your order will ship from the location that allows the fastest delivery.

Estimated transit time: 1–10 business days depending on destination and carrier scheduling.

All systems ship via insured LTL freight carriers and are palletized, shrink-wrapped, and protected for safe transport.

Transit times are estimates and not guaranteed.

 

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Delivery Policy

Delivery Appointment Required

Freight carriers require:

• A valid phone number
  
  

• A scheduled delivery appointment
  
  

• An adult (18+) present to sign
  
  

Failure to schedule delivery or accept delivery may result in:

• Storage fees
  
  

• Redelivery fees
  
  

• Return shipping fees
  
  

• Restocking fees
  
  

These charges are the responsibility of the customer.

If an order is returned due to failed delivery, refusal, or customer unavailability, it will be treated as a return.

 

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IMPORTANT: Inspection Required at Delivery

All shipments are fully insured. However, inspection at delivery is mandatory.

Before signing the delivery receipt:

You must:

• Inspect the boxes for damage
  
  

• Verify the number of cartons
  
  

• Note ANY damage, shortages, or concerns on the delivery receipt
  
  

• Take photos of any damage
  
  

Signing the delivery receipt without noting damage confirms the order was received in acceptable condition.

Failure to report damage at delivery may result in denial of claims, replacements, or refunds.

Concealed damage must be reported immediately.

 

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Lost Shipments

If your shipment is delayed or appears lost, contact us promptly so we can initiate a carrier trace.

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